Support
Report an error or disruption, ask a question or request data. Every request is registered and you can follow its status on this page.
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Contacts
You can report problems and errors in writing (with this form or by e-mail) or by telephone.
Reports received by e-mail or telephone are registered with their actual time of receipt.
Service levels
- Disruptions that prevent you from using MacroLens: fixed at our own cost within 1 working day of the day the notice is received.
- Other problems and errors: fixed at our own cost as soon as possible, within the deadlines of the procurement contract.
- Data updates: within 24 hours after the source updates a series.
- Availability: around the clock, except for maintenance announced in advance.
Working days follow the calendar of the Republic of Lithuania.